![]() ![]() Make sure to mark off used codes on your printed list. Use a backup code that you generated at. If you have a Duo display token associated with your account, press the green button on your token to generate a code. This is a great option of you don't have cellular service or Wi-Fi access. Click the Show link next to the hidden passcode to reveal a code. Open the Duo Mobile app on your smartphone or tablet. ![]() Īcquire a single-use passcode using one of these methods: Users with compatible devices are encouraged to upgrade to the latest version of iOS and install the current Duo Mobile release from the App Store. Duo Mobile was removed from the App Stores for iOS 11 and 12 and earlier iOS versions. Then change your password immediately.įrom the Duo prompt screen, click Enter a Passcode. The minimum supported operating system version for Duo Mobile version 4 on Apple devices is iOS 13. Note: If you receive an authentication request that you didn’t initiate, click Deny. Open the push notification on your device and tap Approve. Two-factor means you prove who you are in two ways with something you KNOW (your Login password) and something you HAVE (the Duo Mobile app). Make sure your device settings are adjusted to receive push notifications. Select the Google account you used when initially setting up Duo Restore. Duo Mobile will check for a previous backup in Google Drive. Open the Duo Mobile app on your phone, then click Ihave Duo Mobile Installed on your computer screen. Download the free Duo Mobile app from your app store, then activate your account by visiting WVU Login Self Service, clicking the My Login button and following the instructions. Tap I have existing accounts from the welcome screen. To activate your Smartphone as your second-layer authentication device (RECOMMENDED): 1. Open the Duo Mobile app on your new device. ![]() Note: If the notification does not appear on your device immediately, open the Duo Mobile app to see the notification. Duo Timeout in Safari on iPhones on Campus Network (Public) Mountaineer Card and Mountie Bounty FAQ (Public) Parent/Guest Portal FAQ for Parents and Guests (Public) MIX Gmail FAQ (Public) Make Payments to WVU (Public) STAR Information for Former Students (Public). From your new Android device, download the latest Duo Mobile App from the Google Play Store. If you adjusted your settings to automatically send your device a push notification, you don’t need to click this button. Under Token-Based Authenticators, click New Authenticator. How do I authenticate with the Duo Mobile app?įrom the Duo prompt screen, click Send Me a Push. Scroll down to Two-Factor Authentication and click Manage Two-Factor Authentication. After 24 hours, your authentication will expire and you must re-authenticate. If you close the browser or switch to another browser, you must authenticate again. Your authentication will remain active for 24 hours in this browser session. After entering your Login credentials, you must use Duo two-factor authentication to verify your identity to access WVU systems. You can choose to authenticate with the Duo Mobile app or enter a passcode. ![]()
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